Privacy Policy

This Privacy Policy explains how Mist Innovations (“Mist,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, place an order, or otherwise interact with us. By using our website, you agree to the practices described below.

We collect information you provide directly to us, including your name, email address, phone number, shipping and billing address, and the items you order. Payment information is processed securely by our third-party payment providers; we do not store full card numbers on our servers. We also keep any messages you send us and newsletter sign-ups.

We automatically collect certain technical information when you browse, such as your IP address, device and browser type, pages viewed, and how you arrived at our site, primarily through cookies and similar technologies.

• To process, fulfill, and deliver your orders and send confirmations and updates.
• To respond to your questions, requests, and customer-service needs.
• To send marketing emails where you have opted in (you can unsubscribe at any time).
• To operate, improve, and secure our website and prevent fraud.
• To comply with our legal and regulatory obligations.

We do not sell your personal information. We share it only with trusted parties who help us run our business - such as payment processors, shipping and logistics partners, and email and analytics providers - and only as needed to provide their services. We may also disclose information where required by law or to protect our rights, customers, or the public.

We use cookies and similar technologies to keep your cart working, remember your preferences, understand site usage, and improve your experience. You can manage or disable cookies through your browser settings, though some features may not work properly without them.

We keep your information for as long as needed to provide our services, fulfill the purposes described in this policy, and meet our legal, accounting, or reporting requirements.

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, update, or delete your personal information, or to object to or restrict certain processing. To make a request, contact us at hello@mistdrinks.com and we’ll respond in line with applicable law.

Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us information, please contact us so we can remove it.

Our site may link to third-party websites and services that we don’t control. This policy does not apply to them, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We’ll post the revised version here with an updated “Last updated” date, and significant changes will take effect when posted.

Questions about this policy or your information? Reach us at Mist Innovations, Office (B-23-01), 44 Ahmed Mohamed Ibrahim Street, 8th District, Nasr City, Cairo, Egypt - or hello@mistdrinks.com.